Reference

Read These Terms Before You Open Your Account

These terms set out what you agree to when you use sg99 — covering your account, deposits through bKash, Nagad, and Rocket, how withdrawals are processed, and how we handle disputes.

Account Eligibility RulesbKash, Nagad, Rocket Deposit TermsWithdrawal Verification StepsDispute and Closure Policy

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What These Terms Actually Cover

sg99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on sg99 and deposit using bKash, Nagad, or Rocket, you enter into a binding agreement with us. These terms apply to every transaction you make, every session you start, and every request you raise with our support team. You must be

1
of legal age in your region and access this platform only where local law permits it. We reserve the right to suspend or close any account that breaches these terms — including accounts that provide false registration details or attempt to manipulate wallet verification. Deposits sent
2
via bKash, Nagad, or Rocket are matched to your account once our system confirms the reference number you submit. Withdrawals go through a verification step where the receiving wallet must match the name on your registered account. If there is a mismatch, the withdrawal is held
3
until you provide the correct details through account support. These terms may be updated when our platform changes or when local payment conditions shift — we will post any changes here, and continued use of your account after that point means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About Any Terms Question

If any part of these terms is unclear, or if you believe an account action was taken in error, contact our support team before escalating. We handle terms-related queries through three channels — pick whichever suits your situation.

Live Chat Open the chat window from your account dashboard to raise a terms or account query directly. Our team responds to active chat sessions during support hours.

Email Support Send a written terms dispute or account closure request to our support email. Include your registered wallet number — bKash, Nagad, or Rocket — so we can verify your account quickly.

Account Help Centre The Help Centre inside your account lists common terms queries with step-by-step answers. Check there first for wallet verification and withdrawal hold questions.

HOW WE OPERATE

How sg99 Applies These Terms Fairly

We apply these terms consistently across all accounts, regardless of deposit method or betting activity. Our internal review process means any account action — suspension, hold, or closure — goes through a documented check before it is finalised. You can request a review of any decision by contacting support with your account reference.

Wallet Verification

Every withdrawal request is checked against the wallet name on your account. If your bKash or Nagad number changes, update it through account settings before requesting a withdrawal.

Account Security

Your account is protected by OTP login verification. If you notice an unrecognised session, report it through live chat immediately so we can freeze access and review the activity log.

Data Handling

We retain your account and transaction records in line with our data policy. You can request a summary of what we hold by submitting a written request through the support email channel.

Terms Change Process

When these terms change, we post the updated version on this page with a notice date. Continuing to use your account after that date confirms you accept the revised conditions.

Common Questions About sg99 Terms

These are the questions we get most often about account terms, eligibility, and wallet rules. If your question is not here, contact support through live chat or email.

These terms apply to every person who registers an account on sg99. Access depends on your local law and the eligible regions we support — check this before completing registration.

We may suspend or permanently close your account. Any balance held at the time of closure is reviewed under our dispute process before a decision on release is made.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account will cause your transaction to be held and reviewed.

Send a written request to our support email with your registered account name and wallet number. We will confirm what data we hold and how long it is retained under our policy.

Contact support through live chat or email with your account reference. All dispute requests are logged and reviewed before any final decision is communicated back to you.

Yes, terms can change when the platform updates or local payment conditions shift. We post changes on this page with a notice date — continuing to use your account means you accept them.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read These Terms Before You Open Your Account

Reach Us About Any Terms Question

How sg99 Applies These Terms Fairly

Wallet Verification

Account Security

Data Handling

Terms Change Process

Common Questions About sg99 Terms

01 Who do these terms apply to?

02 What happens if I breach the terms?

03 Can I use someone else's bKash or Nagad for deposits?

04 How do I request a copy of my account data?

05 What if I disagree with an account decision?

06 Do terms change, and how will I know?

Terms & Conditions

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