What Data We Collect and Why
When you open an account with sg99, we collect the information you provide directly — your name, contact details, date of birth and the payment method you register, whether that is bKash, Nagad, Rocket or another supported option. We also log technical data: your device type,
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IP address, browser session and in-app navigation paths. This data is used to process transactions, verify your identity and keep your account secure. Payment transaction records tied to bKash, Nagad and Rocket are retained for the period required under applicable financial compliance rules — we do
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not hold them longer than necessary. We do not sell or rent your personal data to advertisers or unrelated third parties. Data shared with payment processors like bKash or Nagad is limited strictly to what those processors need to complete your transaction. Where you access sg99
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from Bangladesh, data handling is also subject to your local law and the eligibility conditions of your region. If those conditions change, your access and data-processing basis may change accordingly. Any data you submit through our support channel — including wallet account numbers or account queries
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— is used only to resolve your specific request.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.