Reference

What Our Terms Mean for Your Account

sg99 operates under account terms designed to keep your access clear and your rights visible. Eligibility depends on your local law and the regions we support — check the details below before you open an account.

Account TermsEligibility by RegionbKash, Nagad, Rocket PaymentsWallet SecurityContact Rights
sg99 What Our Terms Mean for Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Information

We collect only what we need to run your account — your registration details, payment method identifiers like your bKash or Nagad number, and session activity. We do not sell your data to third parties, and we do not share it outside the purposes described in these terms.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable financial and regulatory rules after it closes.

Cookie Use

We use cookies to keep your session active and to remember your payment preferences. You can adjust cookie settings in your browser, though some account features need them to work.

Account Security

Your account is protected by password and OTP verification. If you log in on a new device, an OTP is sent to your registered number before access is granted.

Data Requests

You can request a copy of the data we hold about you, or ask us to correct inaccurate details, by contacting support with your account email and wallet reference.

LEGAL CONTACT PATHS

Reach Us About Your Account Terms

If you have a question about how these terms apply to your account, or want to request a change to your personal data, our support team handles legal and account queries directly. We cover Bangladesh time zones and you can reach us through the channels below.

Team online

Live Chat

Open the chat window from your account dashboard for real-time help with terms, account status, or wallet verification questions.

Email Support

Send a detailed account query to our support address. Include your registered email and the last four digits of your bKash or Nagad number for faster handling.

Help Centre

Our help centre covers common account and terms questions with step-by-step answers — accessible from mobile or desktop without logging in.

Questions About Your Legal Rights

Below are the questions we hear most often about account terms, data, and eligibility. If your question is not here, reach us via live chat or email.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that online betting is permitted where you are before registering.

Contact our support team with your registered email and your bKash, Nagad, or Rocket wallet reference. We will process your data request in line with applicable rules.

Yes. You can request account closure and data deletion through support. Some data must be retained for a statutory period under financial regulations even after closure.

We post the updated terms here with a visible revision date. Continuing to use your account after the update is posted means you accept the revised terms.

If the wallet number on your payment does not match your registered account details, our team pauses the transaction and contacts you to confirm ownership before releasing funds.

Reach out via live chat or email with your account details. Any eligible balance will be returned to the payment method — bKash, Nagad, or Rocket — that is verified on your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.